Privacy Policy

Last Updated: August 01, 2024

1. Introduction

Welcome to Social Gate ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, password, company information, and billing details.
• Profile Information: Any additional information you provide in your profile, such as job title, profile photo, or biography.
• Content: Social media posts, captions, images, videos, and other content you create or upload using our Services.
• Communications: Information you provide when you contact us for support or communicate with our team.
• Payment Information: Credit card details, billing addresses, and other payment-related information (processed securely through our payment processors).

2.2 Social Media Account Information

When you connect your social media accounts to our Services, we may access and collect:

• Profile information from connected social media accounts
• Posts, comments, followers, and engagement metrics
• Direct messages and communication history (when authorized)
• Analytics and performance data related to your social media accounts

2.3 Automatically Collected Information

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and actions taken.
• Device Information: IP address, browser type, operating system, device information, and mobile device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.
• Location Information: General location information inferred from your IP address.

2.4 Information From Third Parties

We may receive information about you from:

• Business partners, such as our integration partners
• Analytics providers and advertising networks
• Social media platforms when you connect your accounts
• Other users who may invite you to use our Services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and manage your account
• Fulfill the purposes for which you provided the information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products, services, features, and functionality
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights and property of Social Gate and others
• Personalize your experience and deliver content relevant to your interests

4. Social Media Access and Permissions

Our Services require access to your social media accounts to function properly. When you connect a social media account:

• We request only the permissions necessary to provide our Services
• We adhere to each social media platform's terms of service and API policies
• You can review and revoke access permissions at any time through your Social Gate account settings or directly through the social media platform

5. Data Sharing and Third Parties

We may share your information with:

5.1 Service Providers

Third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support platforms
• Email and communication service providers

All service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Security Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6.2 Data Breach

In the event we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable laws.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request copies of your personal information.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information.
• Withdraw Consent: You can withdraw consent at any time where we are relying on consent to process your personal information.

To exercise these rights, please contact us at privacy@socialgatehq.com. We may need to verify your identity before responding to your request.

8. International Users

Our Services are based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located.

If you are based in the European Economic Area (EEA), United Kingdom, or Switzerland, we provide adequate protection for the transfer of personal data to countries outside of these areas through data transfer agreements based on the Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@socialgatehq.com.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@socialgateapp.com